New identity theft scam targets Chase customers

From the Poughkeepsie Journal (7/1/09)
By Sarah Bradshaw

Chase customers could be the target of an e-mail scam that solicits their personal information for false security measures.

The New York State Consumer Protection Board warns that the e-mail appears to look like it’s from Chase, but consumers should not respond.

The bogus e-mail purports that the online form is necessary as a result of “new security measures.”

The e-mail may state:

“As part of the new security measures, all Chase bank customers are required to complete Chase Customer Form. Please complete the form as soon as possible.”

The consumer protection board and Chase warn that scammers are attempting to illegally obtain personally identifiable information from consumers for the possible purpose of committing identity theft and fraud.

Consumers who have responded to these e-mails may already be victims, as the form asks for their name, address, and phone number in combination with credit card numbers, bank account information, Social Security number, passwords, and other sensitive information.

The CPB and Chase urge consumers who receive this e-mail to:

— Install, update and use anti-virus and anti-spyware software, as well as firewalls. Go to or to learn more about securing your computer.

— Review your financial account statements upon receipt to check for unauthorized charges.

— Check your credit report regularly. You can do this free of charge three times a year through the three reporting agencies found online at

— Use caution when opening any attachment or downloading any files from e-mails received even from known sources, to avoid the possibility of infecting computers with viruses, malware, spyware or other software designed to impair your computer’s security.

— Look for the “https” prefix and a closed padlock when entering any financial information for electronic transmission over the Internet.

— Report suspected Phishing scams to the Federal Trade Commission at, to the CPB at, and to the institution or company targeted in the Phishing e-mail. You also may report Phishing e-mails to the Anti-Phishing Working Group at


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