By Erica Ogg
May 4, 2011
We’ve asked a lot of questions about the Sony security breach, some of which Sony has been able to answer. But here’s a big so far unanswered one: where has Howard Stringer been?
As chairman, chief executive, and president of Sony, he’s been strangely silent on the failure of his company’s networked entertainment security systems, which were hacked more than two weeks ago.
When PlayStation Network went offline April 20, Sony communicated with customers via its official PlayStation Blog. Company spokesman Patrick Seybold periodically posted tidbits of information about the outage and repeatedly apologized for the service being down.
Then after a week of intensifying customer confusion and ire, it was Seybold who dropped the bomb by revealing PSN and Qriocity were inaccessible because the servers had been infiltrated and 77 million customers’ personal information had been stolen.
And it’s been Seybold who’s been offering semi-regular daily updates over the course of the last week. While it’s obviously in his job description to communicate with customers and the public, when a devastating cyberattack hits your company’s security systems and your outraged customers fear they’re identities may have been stolen and credit cards are at risk, a faceless spokesperson who has no other power within the company won’t do.
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